FAQ
Here are some common answers to all of your questions. Feel free to reach out if you didn't find what you were looking for!
When will my order arrive?
When will my order arrive?
All of our products are made only when you place an order. This process usually takes about 3-5 days, after which they are sent out internationally via USPS, which may take another 1-5 days depending on the region. Usually you will have your product after 7 days.
How do I get free shipping?
How do I get free shipping?
If you live in the EU, US, Canada, Australia, Japan or Brazil you can gain free shipping when ordering over $40 worth of products and is automatically applied. This can be used in combination with other discounts as well. The maximum discount we offer is $12 per product. We hope to be able to offer this to more countries in the future!
How can I return my package
How can I return my package
If you want to return your package please contact us via our contact page and we will take care of any problems with your order!
What is VAT?
What is VAT?
VAT is the so-called Value Added Tax. As a business in the EU we have to charge this tax when selling to other EU countries.
What countries do you ship to?
What countries do you ship to?
Simply enter your country or zip code to find out if we ship to your country. We offer international shipping to most countries, however some hard-to-reach territories may be out of service. Check at a later date, as we are always trying to add more countries!
Why is my checkout currency USD?
Why is my checkout currency USD?
We use a currency converter to allow you to view all the products on our site in your local currency. Due to certain limitations with the store checkout we are only able to display the final price in USD, which may differ slightly from the converted price. We apologize for the inconvenience!